CSR Amazing Customer Service
Miss Anne, Burnaby | Plauqe mounting issue My plaque mount has mounting issues. I will send a photo of the crease.
KeenART:
This was not due to a our error. This poster had very bad water or moisture damage to the it. So where the image has been damp or wet the paper shrinks and will not lay flat (you can notice this by rubbing your hand over the poster and it does not lay flat. Therefore when we laminate and drymount the print to the MDF wood the area where the poster has been moisture damaged will crease. Unfortunately we get a lot of these damaged prints sent to us every week as it is a cheap way to have it protected. I hope this helps. If you have any further questions on this please give us a call or reply email.
Trini, | THNAKS! I just wanted to let you know that we received the picture yesterday and it looks great. Thank you so much for your help with this matter.
Thank you again! We are so relieved to finally have the picture!
Regards,
Susan
Susan, | all terrific... Hey guys - the order just arrived and I\'m thrilled with your service. I called first to make sure how this process works - and the phone service, the follow-ups, speed and most of all execution were all terrific.
Have a great week!
Mike, |